The provision of goods and services by Mystique Mistress is subject to availability.
In cases of unavailability when purchasing once you have already checked out and made payment, Mystique Mistress CC will refund the client in full for the products purchased within 30 days.
Cancellation of orders after payment has been received by the customer will attract an R100.00 cancellation fee.
Defective Products
The following conditions apply:
- The item is returned in its original, undamaged packaging
- The item has not been soiled, altered or damaged in any way
- The item is accompanied by its original receipt
- The item is returned within 14 days of receipt
- Return postage costs are the responsibility of the customer
Please provide us with your details when returning a parcel either by including a copy of your invoice or write your details on paper and include this with your return parcel:
Order/invoice number (this can be found on the top of your invoice)
- Name
- Address
- Email Address
- Your Requirements - i.e. exchange / return
(Please ensure when sending goods back that a traceable method is used in case of loss as we are unable to process returns unless we have received them)
If we receive an item for return and feel that our terms and conditions laid out above have been breached in any way we reserve the right to decline an exchange on that basis (eg. should the item have clearly been used / broken by you).
If the items are not in stock we shall place these on backorder. In the event that we will be unlikely to meet the delivery schedule stated when ordering a product we will offer you a choice between an extended wait for a specific product, or refund you within 30 days.